FAQ

How do I place an order?

Once you choose your product; customize your product dimensions, material, colur, etc and add it to your shopping cart. You can either continue browsing through our shop or immediately purchase through our friendly, easy-to-use self-checkout system.

Customised products

Don't see the product or the design you are looking for?...Well, we may do it anyway. Get in touch with us and we will help you get the product/design you need.

What happens after I order my product?

Once you checked out, we schedule your product for production. Our quality team gives it another look to verify the quality after it's been produced. After quality check its packaged and sent to you.

Can I change my placed order?

You can change your pleaced order by contacting us. If your order has been send to production we cannot guarantee that changes can be made to it.

Can I cancel my placed order?

Cancelling your placed order must be done within minutes of placing the order. Due to our delivery terms, all orders immediately go into our production process. Please contact us immediately after the order is placed if you wish to cancel your order. We cannot guarantee that your order can be cancelled.

Do you offer refunds?

Refunds will be given if there is a fault with the item, we may ask you to return the item in its original packaging first. Refunds may not be given due to the customer changing his/her mind, due to the customised nature of the products.

How long will it take to receive my order?

Please allow 1-2 business day for producing your order. Delivery windows, including production time are 3-6 business days. The delivery window for your order is shown when selecting your delivery type on the checkout page, on the checkout confirmation page and in the order confirmation email that is sent to you upon checkout. When your order is sent for delivery you will also receive an confirmation email.

How much is delivery?

Your shipping charge will depend on your location and the size of your order. We also offer free delivery for all orders over £50.

What material to choose for my sign?

This depends on how and where you want to use the sign. You can check our pages with information about each material: Vinyl, Aluminium Composite, Acrylic.

Do you offer free consultations for sign design?

Yes, we are happy to provide you with a free of charge survey and quotation. On some occasions we may charge a small travel fee but this will always be confirmed prior to any meeting.

Do you offer any guarantee for my sign?

We offer signs for a wide range of needs from temporary to permanent signs. The potential lifespan of our products is the lifespan of the material used: Vinyl, Aluminium Composite, Acrylic. As we supply many types of signs, we do not offer a standard guarantee across all of our products but in general the lifespan of the materials used vary between 3-7 years (subject to conditions of use and exposure).

Do you make signs with other sizes than those mentioned?

Of course, you can contact us before placing the order and one of our team memebers will give you all the necessary size information.

How do I remove my vinyl stickers?

Our stickers are made using self-adhesive vinyl. When removing the sticker, the adhesive may separate from the vinyl - the older the sticker and/or the cooler the temperature of the surface - the more likely the adhesive will separate from the vinyl. Using heat is a good method for removing stickers however you will need to be aware of the surface under the sticker that you are heating up and the type of equipment you are using to heat the area.

Using a heat gun is the best and the quickest way to get heat into the area where the sticker is to be removed however it is also very easy to cause damage with a heat gun as the amount of concentrated heat is intense. Carefully heat the sticker and remove slowly to ensure that the surface does not damage.

How do I care for my vinyl stickers?

Depending on the the surface the vinyl sticker has been applied to, vinyl graphics should be cleaned carefully with a sponge and warm soapy water then rinse with clean water. Use a silicone squeegee to remove excess water and finish with a microfibre cloth – taking particular care at the edges of graphics. Do not use chamois leathers or cloths as these may lift and catch the finer parts and edges of the sticker. Avoid the use of abrasive cleaners, chemicals or solvents. Pressure washers may be used but ensure the water pressure is kept below 2000 psi.

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